Shipping & Returns

SHIPPING & RETURNS

SHIPPING FAQ

What are your shipping options and delivery times?

We offer both parcel and trucking options for shipping, providing flexibility based on the size and nature of your order. Parcel shipments are typically processed daily, resulting in quicker delivery times, usually just a few days. For trucking shipments, which often involve larger orders, the processing time may be longer due to additional preparation required. Please schedule any installation services after receiving and inspecting your orders, as occasional shipping delays may occur that are beyond our control.

How much does shipping cost?

We offer free shipping on orders over $450. For orders under $450, there are $20-$30 shipping fees. Some items are subject to additional shipping charges, such as custom orders for items like our ProPanels, and Cabinets.

Do you offer international shipping?

We ship within the contiguous US, and Canada.

I have shipping damages how do I submit a claim?

We are sorry to hear that your order arrived with damage(s), we are here to help! Please either call us, or fill out a customer services request here for more help.
1-888-691-2944

I have missing items from my shipment how do I submit a claim?

We are sorry to hear that your order arrived with missing items, we are here to help! If you haven’t already, please check all the carrier tracking numbers to ensure that you have received all parts of your order. Additionally, please do note that orders may be shipped from multiple warehouses and could result in partial fulfillment. Please either call us, or fill out a customer services request here for more help.
1-888-691-2944

What do I do if cabinets arrive damaged?

Click here to review our shipment reception & damages guide.

SHIPPING POLICY

While our pre-built sets MAY qualify for free shipping, please be aware that once orders are placed, our team will carefully review them to determine if additional charges are applicable. In cases where additional shipping fees are necessary, we will promptly contact the client to discuss the charges and present the options to proceed.

Moreover, we also offer a design center that allows clients to build their own configurations according to their specific needs. When these custom designs are submitted, they go through a quoting process. Please be aware that even if the order value exceeds $49, shipping fees may still apply based on the complexity and size of the custom design.

Our goal is to provide transparent and fair shipping practices to ensure the best service for our valued customers. If you have any questions or concerns regarding shipping charges for your order, please feel free to reach out to our customer support team. We are here to assist you and provide further clarification.

IMPORTANT TERMS & CONDITIONS:

We strongly recommend waiting for your order to arrive prior to booking an installer. We cannot guarantee delivery, and will not be held accountable if your order arrives late, or if it arrives with missing or damaged items. This way you can ensure all products arrived, and that they are in perfect condition to use before having to reschedule an installer.

Proslat also has the right to cancel any items on your order at any given time, of course with a refund.

30-Day Money Back Guarantee

RETURNS POLICY

Proslat DOES NOT accept returns on units that have been installed, modified, scratched, damaged, or abused as they cannot be resold as new products. If you have made a mistake when installing or mounting the unit, although we will not accept a return with these terms, we may have several remedies available to help you repair the “damaged” unit and still be able to use your item. Please call our customer service department for help at 1-888-691-2944

30 DAYS

A 30-Day Money Back Guarantee is available for all unused and/or undamaged units, with the exception of Slatwall Trims. The unit must be unaltered, undamaged, and in original new condition. Refunds will be credited back to the original payment method, with return shipping fees deducted.

30-60 DAYS

After 30 days, and up to 60 days from the date of the purchase, if you are not happy with the product, and have not installed it, you can return it for a refund, less all actual shipping charges related to the product. The unit(s) must be undamaged and in original new condition.

60-120 DAYS

Due to the nature, size and logistics in inventory management and distribution, our restocking fee after 60 days, and up to 120 days, is 10% and applies to all new uninstalled non-defective products.